SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Deluxen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://deluxen.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I’m one of those who rarely writes reviews, but here goes. I love this thing. I had my doubts, as I’m a gadget junkie usually disappointed, but this thing is great. It’s lightweight but solid, easy to use and clean, handles even soft cheeses well, and I now prefer using it over my Kitchenaid mixer attachment. Thinking of gifting this to everyone I love for Christmas. Get it.
I bought this because I was grading carrots by hand which took forever and with this I did one large carrot in 10 seconds. Comes with three different graders and it's easy to wash and the suction cup works really good for the table. I had it in my cart for a long time I wish I would have bought it sooner. I would give it a hundred Stars if I could.
I love this thing!! It shreds everything so quickly, and easily. It's easy to take apart and clean, and I love that the base is a suction cup and sticks to the counter when in use. I shred cheese mostly with this, but have also owed it for shredding potatoes and carrots! Did all with ease!
I took this baby out of the box, washed it by hand and attached it to the counter. It works wonderful in fact so good that I made 20 pints of pickle relish with it! Still works good LOL and I'm planning on making and canning a lot of other stuff with this apparatus. Really really saves your knuckles instead of using a hand grater. Plan on making some sauerkraut with it next.
Worth every penny! Its so easy to use and easy to take apart to clean. I hate buying pre-shredded bag cheese because it doesn’t melt as well but hand grating was a pain. I could literally grate several pounds or cheese in a couple minutes with this thing. Also, it suction cups in place and stays put which is awesome. Definitely happy with this purchase!
Wish it had replacement blades, the ones I use the most already broke, but this will get you through a block of cheese in about five seconds assuming the plastic frame around your blade doesn’t break.
Works perfectly and amazingly easy to clean. The first time I used it I was frustrated because it wouldn’t stick to my counter despite the locking mechanism. However, I then took the advice of getting the bottom wet first and have had zero problems since.
I have been skeptial to get one of these for awhile. It works great, makes fast work of shredding. The only small complaint i have is that i have to fully disassemble to clean, but its worth it.
I'm really surprised how easy this is to work with. I sliced two potatos and baked in oven with a bit of olive oil. Set up and clean up a breeze....buying one for my daughter !
I purchased this kitchen device was to feed eight people at a Thanksgiving dinner. About twelve veges and cheese took about two hours including the salad itself. Simple assembly, operation, and cleaning made this item indispensable.
Super easy to use, just have to be mindful not to get your fingers caught as you turn the handle, but I like it alot.
Honestly blown away with how well it works, shreds an 8oz block of cheese in just a few minutes.
Love love love just perfect for shredding anything you need! Does get messy needs a bowl to come with to catch everything all at once so you don’t have to stop in between
Saves time in the kitchen, very easy to clean up and store away. Great value for the price! This is my second one, bought one for my home and liked it so much I purchased a second for up at my cabin.
Quick to set up, easy to use, easy to clean. I can pull it out, shred a pound of cheese and have it clean again in under 5 minutes. I love it.
I love this!! Its so amazing!!! I bought my mom one too!! Works so great for shredding cheese!! Easy to use and clean!
Love the ease and little time it takes to have hash browns. So far that’s all I have made with it. Would recommend it!
Bought this item to be able to make fresh shredded cheese. It is fantastic for that job and easy to clean.
This little slicer is perfect when you don’t want to pull out the large appliances for small prepping.
Easy to use. Makes grating cheese quick and easy. Easy clean up. I bought a second one for my daughter.
Like this product! Very easy to use. I love that it comes with different blades and a storage for them!
This was so easy even I figured it out right away. I grated a block of cheese quickly and cleaned up with ease. Really like this a lot. But wish it would be more solid
Great Grader and no more scuffed knuckles. So good I bought one for each of my daughters for Christmas, and they both love it too.
Grated 3 blocks of cheese in three minutes. I’m so happy with my purchase
I like the fact that I won't scrape my fingers anymore grating cheese. Product is easy to clean.
Works well to grate frozen butter for biscuits. Wish the box was a bit bigger so I could easily store everything (without resorting to puzzle solving).
This works better than I ever thought it would. It has a long crank so it shreds a lot of cheese at once. You won't regret this one.
Perfect for slaw and veggies. Easy to clean and store.
I was very impressed with how easy this was to use. Makes me fearless to shred and cook more!
Easy assembly and clean up. Locking suction to surfaces with no slipping. Easy to use. Highly recommended.
I buy block cheese and this is just what I needed. Works very well.
Had a couple issues with the suction releasing as it was being used but it does the job well and cleaning up is a breeze.
I love this thing!! I use it multiple times a day and it makes cooking so much more enjoyable.
Only used it once so far. Nice grater. My only wish is the chute could be a little longer
I really like this shredder. I put all of the attachments on the top shelf of the dishwasher & it worked out good.
So easy to use and so much easier to clean than my food processor.
Where has this been all my life? Best cheese grater ever!
Easy to put together, suction is strong and stable on the countertop
I love this grater. I use it to grate cheese. It grates a large block of cheese very quickly.
Easy to use and clean very impressed with it
Works perfect for what it was bought for
It does a great job, love this. The tools is easy to use, very recommended
Has good feed. Shreads good. Easy clean up.
I wouldn't put anything heavy in it.
I love this thing. I don't know why I haven't had this in my life.. it's awesome!!
Shreds most veggies with easy. great for home fries.
I love how easy and fast you can grate cheese.
I love it makes my job alot easier
It is perfect. And the price was great
Works great &easy to clean!
It works so well.