SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Deluxen (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://deluxen.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I'm not the best at gift wrapping, often dealing with misaligned and excess paper. While this tool doesn't solve all my issues, it certainly helps by cutting paper straight. It's simple, enjoyable, and cuts paper smoothly, ensuring evenness. The product is durable, includes a pair, and is straightforward to use without detailed instructions.
I seldom write reviews, but this product warrants one. After using it for the first time last night, I found it greatly expedited my gift-wrapping process. The blade cuts cleanly once aligned, and I highly recommend this for frequent gift wrappers.
I've been eager to get these since I first saw them. They appear durable and match the description and image. It's a good deal for two, though I returned them this year as I won't be wrapping much, but will definitely repurchase next year.
I discovered this gadget through an advertisement and it works wonders. It cuts straight and quickly. There might be a slight learning curve, but it's a fun and efficient tool, even for kids under supervision.
Gift wrapping is now so much simpler. I used to procrastinate wrapping gifts, but this tool has significantly sped up the process, providing a smooth, satisfying cut every time.
It's a nice tool, especially for those with hand issues. I still prefer scissors, but it does make cutting from the roll easier and somewhat straighter.
A great concept, but the only downside is that it doesn't accommodate larger than standard wrapping paper rolls.
I was skeptical at first. It's incredibly easy to use, even on larger rolls. I'm thrilled with my purchase and glad to have an extra to share with my mom.
Perfect for Christmas wrapping. I highly recommend it.
Works as advertised. Definitely a keeper.
Makes the task of cutting and wrapping gifts a hundred times easier.
As a mom of three boys, wrapping gifts can be a chore. This tool makes it super easy!
An excellent gadget, particularly helpful for those with arthritis. It's smooth, fast, and easy to use.
Saves so much time, though you need to keep the paper tight for a smooth cut.
Cuts effortlessly, regardless of the size of the paper roll.
Incredibly useful for anyone who uses rolled gift wrap. Just slide it down the roll - it's a breeze. I'm thrilled to have found this, especially since I struggle with scissors. A must-have!
The best purchase I've made to date. It's a lifesaver for cutting all the Christmas wrapping paper and arrived just in time.
Outstanding product - works fantastically! Slides smoothly down the wrapping paper.
It comes with two cutters that also help keep the paper rolled up. Cuts incredibly easily and effortlessly.
This might be the handiest item I've ever bought! It has revolutionized cutting wrapping paper for me, ensuring perfect cuts every time, even on thicker paper.
Bought these for my wife who always struggles to find scissors. She adores this paper cutter for its ease of use, and it's conveniently stored with the wrapping paper.
This is a game-changer for gift wrapping. It's incredibly easy to use, and I love that it can be stored with the wrapping paper. Definitely a worthy purchase!
I'm a fan of everything about this product and will be recommending it to all my friends.
What an amazing gadget—it lives up to its promises. No more mis-cuts or wasted gift wrap. Excellent value and super easy to use.
This product transformed our Christmas wrapping into an easy and quick task. Absolutely love this tool!
Simple to operate and highly effective. Far superior to using scissors for cutting.
It took a little while to get the hang of it, but this tool is quite handy. I'm very satisfied with this purchase.
Performs as promised, the best tool I've used for cutting wrapping paper.
This product is a lifesaver. It simplifies life and cuts paper without tearing.
Wrapping has become a breeze with this tool. For anyone with numerous gifts to wrap, this is a must-have.
I previously bought a generic brand that didn’t cut well. This one, however, glides through paper effortlessly without snagging.
This should be a staple for the holidays! It makes wrapping presents easy, quick, and enjoyable. No more torn or uneven edges!
I bought this for my daughter who spends a lot of time wrapping gifts for her large family. It's been a life-saver for all of us.
I struggled for years to cut gift wrap straight without crinkling the paper. This tool is a game-changer, easy to use and consistently perfect.
I didn't think I needed this, but it's incredibly handy and works well, making it a convenient tool.
Sharp and efficient, though it takes a little practice. Once mastered, it’s faster and easier than using scissors.
This is the best invention! I love giving gifts but hate wrapping. This tool makes cutting paper a breeze, even my 10-year-old can use it.
I bought a set of two and shared one with my mom. We both are amazed by its ease of use and the neat cuts it produces, far better than scissors.
A simple yet highly effective device that turns gift wrapping into a joy. I wonder why I didn’t come up with such a design myself.
I dislike gift wrapping, but this cutter has made it so much easier and faster, cutting perfectly every time. It's a worthwhile investment.
This tool makes cutting wrapping paper so easy. Just try it on some spare paper first to master its use.
I can't imagine wrapping gifts without this handy gadget now.
Cuts effortlessly like butter. It's amazingly simple to use.
Absolutely love this! It has made wrapping gifts a breeze!
This product is outstanding. I have nothing negative to say about it. Only once did it catch on the paper, due to my error in handling. It's truly a phenomenal tool.
It requires the paper to be straight for a clean cut, similar to scissors. But apart from that, it's great.
These are cool, albeit not the most practical. They come in handy occasionally.
These work best close to the wrapping paper tube. A bit tricky to use otherwise.
A good cutter. Takes some practice but cuts well.
Easy to use for any occasion. I'll definitely repurchase.
Works great, but only fits standard-sized paper rolls.